Trust and continuity
Security and preservation
Updated 11 October 2026
Access and review
Memory Houses use private invitations and role-based access. Owners review contributions before publication. Media responses for private houses check the viewer's project access. Keep personal access links private and revoke access when a contributor should no longer participate.
Keeping your own copy
House owners can download an archive containing project metadata and original photos and voice recordings. Save it in a secure place and check that it opens. This export does not include every operational record, such as access permissions, audit history and consent logs.
Preserving your memories
Please keep original copies of irreplaceable photos and recordings, and save your downloaded archive in a secure place. Memory House does not offer guaranteed recovery times or recovery points.
Security incidents
We maintain an internal incident response procedure for investigating, containing and recording suspected incidents. If you find a possible vulnerability or security issue, submit a tracked complaint or security concern through the Privacy Centre. Do not include passwords, access links or sensitive documents in your report. If a personal-information compromise occurs, notification to the Information Regulator and affected people will follow POPIA. We do not currently claim that Memory House has cyber insurance; cover will only be described here after a policy is bound and its scope verified.
Privacy requests
See the privacy notice and Privacy Centre. House contributors can submit a tracked request there; the formal Information Officer contact is still being verified.
Privacy and information requests
Owners, contributors and people depicted in a memory can submit a request through the Privacy Centre. We verify identity before disclosing or changing information. The operating entity and registered Information Officer details will be published once verified.